Mon
Nov
17
Tue
Nov
18
19
Thu
Nov
20
Fri
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21
Mon
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24
Tue
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25
Wed
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26
E
X
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28
Wed
Nov
Monday 17 November
11.30am - 12.30pm
This session will shine a spotlight on Bupa’s groundbreaking achievements in genomics and celebrate its innovative partnership with myDNA. Attendees will have the opportunity to connect with industry leaders, exchange ideas, and explore the latest trends and applications in genomics.
2pm - 3pm
Join Roger Sharp (Chief Sustainability and Corporate Affairs Officer), Bronwyn Portes (Director Sustainability and Social Impact), and special guests to find out how Bupa is investing in the communities near you.
Tuesday 18 November
12pm - 1pm
As our business transforms - expanding digital services, reimagining customer experiences, and embracing new ways of working, security is the foundation that keeps it all strong. A single breach can undo years of progress. But done right, security fuels innovation, instils confidence, and strengthens relationships.
2pm - 3pm
Join Dr. Kim Oosthuizen, Head of AI, and Dr. Nic Woods, Chief Health Officer, for a fireside chat on how AI is transforming healthcare and why it matters for all of us. This session will explore how AI is improving diagnosis, treatment, and patient experience, while also reducing administrative burden and helping address workforce pressures.
Wednesday 19 November
11.30am - 12.30pm
Courtney Ugle is a proud Noongar woman, founder of Waangkiny, and a powerful voice for resilience and healing, transforming personal adversity into a mission of hope and empowerment. Through storytelling, sport, and community leadership, she inspires others to break cycles, embrace strength, and dream big.
Thursday 20 November
11.30am - 12.30pm
The ERM Team, supported by Nicholas Parker and Katie Henry, will be discussing the Integrated Management System, which helps improve customer experience by providing a clear understanding of processes and an operating model that empowers change to occur when it is needed.
Friday 21 November
11.30am - 12.30pm
Pink Elephants Fertility Support Group presents a 60-minute panel featuring expert voices in fertility and emotional wellbeing, including Peer Support Companions, a Fertility Specialist, and a Perinatal Psychologist. Together, they’ll share professional insights and lived experiences to support those navigating the complexities of fertility and early pregnancy loss.
2pm - 3pm
The Culture team will help you measure your One Team, All In Mindset, explore the culture pillars that underpin this and how you might bring them to your teams, ways of working and our customers.
Monday 24 November
11.30am - 12.30pm
Eating Disorders Victoria invites Janet Lowndes, Psychologist and Founding Director of Mind Body Well, and Josephine Money, Accredited Practising Dietitian and Co-Founder of Eat Love Live, to share their expertise in supporting recovery and body liberation. Together with an EDV Stories of Recovery Ambassador, they bring both clinical insight and lived experience to a powerful conversation on healing, hope, and resilience.
2pm - 3pm
Our resident Audiology Manager, Simon Davis, deep dives into technology options available for those living with hearing loss – some which will fundamentally change the way we have previously viewed and dealt with hearing-related issues.
Tuesday 25 November
11.30am - 12.30pm
Aaron Crook is an elite athlete whose journey spans from international beach volleyball courts to the world’s most extreme ultra-endurance races, including the 6633 Arctic Ultra and Marathon des Sables. Through his adventures, Aaron champions resilience, mental health, and purpose-driven action, using each challenge to raise awareness and support for youth wellbeing initiatives.
2pm - 3pm
The Savannah '27 strategy has at its heart connecting care for our customers and residents and delivering improved health outcomes aligned to our purpose. This signals the need to build upon our MicroMoment framework and view experiences as the sum-totality of how customers engage with Bupa, not only the moments in time transactional experiences, but throughout the entire arc of being a customer.
Wednesday 26 November
11.30am - 12.30pm
APAC Innovation culture lead Gareth Lees-West will explore the topic of enabling innovation - looking at ways we can embed innovation practices into your everyday work.
2pm - 3pm
Achieving outcomes for customers requires us not only to meet our obligations under the law, but also standards of fairness, integrity and community expectations. Learn about the role of conduct in helping Bupa become the world's most customer-centric healthcare company.
Thursday 27 November
Expo in-person at 33x!
Friday 28 November
11.30am - 12.30pm
Dads Group presents a powerful conversation on fatherhood, focused on promoting positive parenting and early intervention, the workshop explores how connection, support, and access to health services can empower new dads and father figures.
2pm - 3pm
Learn 'how to' take charge of your own development and build skills through Bupa's global Digital Campus (and BOLD for those who have access in APAC)
